Privacy Policy

This Privacy Policy explains how Amanda Cove collects, uses, discloses and protects your personal information when you visit amandacove.com or buy from us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you place an order we collect the information you give us:

• Your name, email address and phone number
• Your delivery and billing address
• What you ordered and how much you paid
• Any message you send us about your order

We also collect technical information automatically: your device and browser type, your IP address, the pages you viewed, and how you arrived at our site. We do not collect or store your full card number.

Most of it you give us directly, when you create an account, place an order, subscribe to our emails or contact us. The rest is collected automatically through cookies and similar technologies while you browse.

We use your personal information to:

• Process your order, take payment and deliver your parcel
• Send you order confirmations and shipping updates
• Answer your questions and handle returns
• Send you marketing emails, if you asked for them
• Detect and prevent fraud
• Improve our products, our site and our service
• Meet our legal and tax obligations

When you place an order you consent to us using your information to complete that order. For marketing, we ask separately and you can opt out at any time using the unsubscribe link in any email, or by writing to us. Withdrawing consent for marketing does not affect our ability to process orders you have already placed.

We never sell your personal information. We share it only with the providers we need to run the store:

• Shopify — our ecommerce platform, which hosts the store and processes orders
• Payment providers — to take payment securely
• Delivery partners — Australia Post, Aramex, CouriersPlease and Team Global Express, who receive your name, address and phone number to deliver your parcel
• Email and marketing providers — to send order emails and, if you opted in, marketing
• Analytics providers — to understand how the site is used

We may also disclose your information if required by law, or to protect our rights.

Some of our providers, including Shopify, store data on servers outside Australia. By using our store you consent to your information being transferred and stored overseas. We take reasonable steps to ensure our providers handle your information consistently with the Australian Privacy Principles.

Payments are processed by Shopify's secure checkout and its payment partners. Your card details are encrypted in transit and are never stored on our systems. Our payment providers comply with the PCI-DSS standard set by the card schemes.

We use cookies to keep your cart working, remember your preferences, measure how the site performs and show relevant advertising. You can block or delete cookies in your browser settings — but some parts of the store, including the cart and checkout, will not work properly without them.

We may use advertising tools from platforms such as Meta and Google. These use cookies and similar technologies to measure our advertising and show you our products on other sites. You can control personalised advertising in your account settings on those platforms, or through your browser.

We keep order and transaction records for at least five years, as required by Australian tax law. Marketing contacts are kept until you unsubscribe. Information we no longer need is deleted or de-identified.

We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security — but we take it seriously, and we only work with providers who do.

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email us and we will respond within a reasonable time, usually within 30 days. We may need to verify your identity before releasing information.

You can ask us to delete your personal information. We will do so unless we are required to keep it — for example, order records we must retain for tax purposes.

Our store is not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their state or territory. If you believe we have, contact us and we will delete it.

If you believe we have mishandled your personal information, email us first — we would like the chance to fix it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will take effect as soon as they are posted.