Returns & Refunds

We want you to be happy with what you bought. If something isn't right, you have 30 days from the day your parcel arrives to return it. This policy sits alongside your rights under the Australian Consumer Law — it does not replace them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem — it is unsafe, significantly different from its description, or simply doesn't do what it should — you choose between a refund, a replacement, or keeping the item and asking for compensation for the drop in value. If the problem is minor, we will repair or replace it within a reasonable time. Nothing in this policy limits those rights.

You don't have to give a reason. Email us within 30 days of delivery and we will arrange the return. The item needs to come back:

• Unworn and unwashed
• With all tags still attached
• In its original packaging
• In a condition we can sell it in

Changed your mind: you pay the return postage. We recommend a tracked service — until the parcel reaches us, it is your responsibility.

Faulty, damaged, or not what you ordered: we pay. We send you a prepaid label and it costs you nothing. Original shipping is refunded as well.

Email us with your order number and a photo of the problem. If it is a major failure you choose what happens next: a full refund, a replacement, or a repair. If it is a minor fault we will repair or replace it. Either way you don't pay postage, and we don't ask you to return the item before we sort it out if that isn't reasonable.

If we sent the wrong item or the wrong size, that is on us. Email us and we will send the correct item and cover the return postage on the one you received.

1. Email support@amandacove.com with your order number and what you want to return
2. We reply within 2 business days with the return address and instructions
3. Pack the item securely, with its tags and packaging
4. Send it, and send us the tracking number

Please don't send anything back before contacting us — returns that arrive without a reference are hard to match to an order and will take much longer to process.

For hygiene and practical reasons, we can't accept change-of-mind returns on:

• Underwear, swimwear and hosiery, if the hygiene seal has been removed
• Pierced jewellery such as earrings
• Gift cards
• Items personalised or made to order for you
• Items returned damaged, worn, washed or without tags

This does not affect your rights if the item is faulty.

Items bought on sale can be returned on the same terms as anything else. A discounted price does not reduce your rights under the Australian Consumer Law.

Once your return arrives and we have checked it, we process the refund within 3 business days. It goes back to the payment method you used. Your bank or card provider usually takes a further 3 to 10 business days to show it — that part is out of our hands. We will email you when the refund has been sent.

The fastest way to get a different size or colour is to return the item for a refund and place a new order — that way you don't wait for the return to arrive before the new item ships. If you would rather we handle it as a straight exchange, say so in your email and we will organise it.

We dispatch the next day, so cancellations are only possible before your order leaves us. Email us as soon as you can and we will cancel it if it hasn't shipped. If it has already gone, treat it as a return once it arrives.

Delivery within Australia takes 4 to 8 days. If your parcel is significantly later than that, email us with your order number — we will chase the carrier and keep you updated until it is resolved.

We may update this policy from time to time. The version that applies to your order is the one published on the day you bought.